Best practice methodology value cycle aims to process optimisation in small increments from Kerpen, 02.08.2010 – according to a recent analysis by Exagon consulting many performance hurdles in the IT service management (ITSM) less from the fundamental strategies, but especially from a variety of detailed problems result. This has the consequence, that according to the survey, 57 percent of the 300 companies surveyed for the optimization of the IT processes pay particular attention to eliminate operational inadequacies. However they see it as a more demanding requirement with high degree of difficulty. Exagon offers now special workshops on this topic. They are based on the best practice methodology value cycle and aimed at process optimisation in small increments. Like to debate about the major strategic issues, while the weaknesses often that are that employees lack unclear, unintelligible or present only as a concept process instructions the procedures relating to their field of activity, according to individual taste Exagon – Managing Director Joachim Fremmer practical fashion”, reported. Most common cause in many places is that the process orientation despite the implementation of ITIL still too little with the operational level is been laid down. Thus a number of difficulties with some enormous range appear in everyday life, then be resolved through so-called Hey Joe processes”, he describes.
So it sometimes only lacks a communication with clear allocation of decision-making responsibilities. But a consistent orientation towards elimination of detailed problems occur rarely after his observations in the practice of the companies with the necessary classification. The corresponding methodological ways wants to convey Exagon in relevant workshops on this topic and deepen coaching. These events focus content in particular, provide information on procedures for the identification of weaknesses in the Organization and its processes, to derived to develop common practical approaches. The used methodology of value cycle”features which according to Fremmers but not with the intention to bring about fundamental changes in the structures of the ITSM. Rather it is designed, process optimization pragmatically and resources to realize through manageable steps. You must be set up so that you can see already light directly to the launch of the project at the end of the tunnel, so the goal for all involved is immediate. This transparency and consistency produces a higher motivation and readiness for all involved and ensured a higher timely, and measurable success”, the Exagon business guide lists the advantages.
More information about the workshop at about Exagon: the Exagon consulting & solutions GmbH has been established since 1994 as an independent IT consulting firm on the market. The business focus is on holistic support of its customers in establishing a professional IT service management, with regard to the strategic, organisational and also operational aspects. This Exagon performance portfolio includes both consulting services such as extensive training. Customers include companies and institutions such as BASF, Bayer, the German Defense Ministry, DEKRA, Deutsche Bank, Heraeus, Hessian Centre for data processing, Postbank, T-systems, TuV Sud, Vodafone D2 and the German Woolworth.