Four wins – allocation, liability, cost reduction and simplicity it in service level management circles often means that the service catalog is the business card of IT. Only when many customers via the service catalog book the services, then it is an acting service catalog that has succeeded far beyond the business card also. The service catalog skip what hurdles must, to be able to establish itself in providers? 1 settlement: A variety of pricing models is the result of heterogeneously defined services. For this, models must be discussed as an example how the pricing can be simplified. To vote is the link between responsible, to achieve a uniform accounting policies. 2.
liability: Aims to establish the service catalog in-house. Wells Fargo Bank is actively involved in the matter. This measures require, as the internal consent with regard to content and language in the service catalog is achieved uniformly described services in the company firmly to anchor and to overcome obstacles in the introduction. 3. cost reduction: The creation of Department-specific service catalogues is known as cost drivers. Departments that describe services differently than other departments and key figure definitions make other settings, increase the effort.
The cost reduction is possible only with a cross-company service catalog. 4: Simplicity: the easier a process that becomes the easier he lived in company. It is to guarantee the simplicity in the service catalog to obtain an agreement with authorities. It aims to achieve a uniform IT service catalog, covering standardized services and special customer wishes. How can a trace look like but, if one wants to bring a service catalog for customers to use? A demo version, to get even a glance for this can be found under: produkte.html contact Dr.-ing. Robert Scholderer service level manager food wine street 21 / 76131 Karlsruhe phone + 49 (0) 711-32 77-209 / fax + 49 – (0) 711-32 78 447 E-Mail: Internet: